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Last updated: 1 July 2026
This Refund Policy explains our approach to returns and refunds. Because our products are research chemicals supplied in sealed, temperature-sensitive vials, some limitations apply for safety and product-integrity reasons.
Once an order has been dispatched, we generally cannot accept returns or offer refunds, as we cannot verify the storage and handling of products once they leave our control.
If your order arrives damaged or faulty, or you receive the wrong item, contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund where appropriate.
If a tracked order does not arrive, contact us and we will investigate with the carrier and make it right.
If you need to cancel an order, contact us as soon as possible. Orders that have not yet been dispatched can usually be cancelled and refunded in full.
Nothing in this policy limits any rights you may have under the Australian Consumer Law, including remedies for products that are faulty or not as described.
To request a refund or replacement, email elitepeptidewest@hotmail.com with your order details.
